Médias sociaux > 3 approches différentes des social media analytics

J’ai déjà eu l’occasion de vous parler de social scoring et des indicateurs-clés des médias sociaux que l’IAB tente de standardiser. Hasard du calendrier, ce ne sont pas deux mais trois approches différentes qui viennent d’être proposées ces derniers jours. Du très quantitatif au très qualitatif, la diversité de ces approches nous permet d’y voir un peu plus clair dans cette pratique encore méconnue. | source : www.mediassociaux.com

Recommandé parmaelis le 06/05/10 10:51 | permalien

Removing the Blindfold that Prevents True Engagement and Measurement in Social Media

n 2010, executives will measure ROI and the direct impact of social media marketing on the P&L. In order to do so, management will experience three phases. The first will reveal that measuring social media marketing, as practiced to date, is essentially meaningless. Documenting the growth of friends, followers, and fans does not represent loyalty or advocacy. Increased pageviews and clickthroughs doesn’t equate to an increase in revenue, improvement of products and services, nor a reduction or elimination of outdated or inefficient processes. | source : www.briansolis.com

Recommandé parPhilippe Martin le 21/01/10 14:01 | permalien

Killing ROI

Scenario 2 - Your company is having a customer service issue and is trying to figure out the best way to nip it in the bud. Someone in your department recommends a Social Media strategy because if the business objective is to correct the current course and to inform consumers about this scenario, Social Media is a great way to create, communicate and engage with people in a way that will also make the information easily findable and organic in terms of how it evolves. The c-suite becomes silent. | source : www.twistimage.com

Recommandé parPhilippe Martin le 21/01/10 13:58 | permalien

Grow Bigger Ears in 10 Minutes

Quelques techniques pour mieux écouter ce qui se dit sur la Toile. | source : www.chrisbrogan.com

Recommandé parmonkeywatcher le 23/11/09 12:07 | permalien

How Much Time Should I Spend On Social Media

Social media time management, ou comment organiser votre temps de gestion des médias sociaux | source : www.chrisbrogan.com

Recommandé parmonkeywatcher le 23/11/09 11:43 | permalien

Sentiment Analysis Takes the Pulse of the Internet (via@epelboin)

The simplest algorithms work by scanning keywords to categorize a statement as positive or negative, based on a simple binary analysis (“love” is good, “hate” is bad). But that approach fails to capture the subtleties that bring human language to life: irony, sarcasm, slang and other idiomatic expressions. Reliable sentiment analysis requires parsing many linguistic shades of gray. | source : www.nytimes.com

Recommandé parpalpitt le 28/08/09 10:44 | permalien